1. How does dropshipping work?
Dropshipping is the easiest and fastest way to start selling jewelry online. In a nutshell, you basically look for the designs you want to sell. You can sell it on eBay, on Amazon, Google and even from your very own website. When you make a sale, you login to your account with us and send the order in. Autumn Lines then sends the product to your customer. The profit that you make is the difference in the price that you charge.
2. Do I need to buy the products before I sell
NO. That is the best thing about dropshipping. You only pay for the product once you have sold it and collected a payment for it. This means that you can start selling online without even having to purchase in bulk. You do not have to worry about stocking the product, packaging & shipping, inventory management. All this is taken care for you so you can focus on the selling the products and making and collecting payments from your buyers.
3. How do I know if the item is in stock?
Our product inventory is ''live'' and so you can just log in to get the most accurate inventory information every day.
4. How often do you add new products?
We add new designs quarterly (sometimes more often), so you can easily get access to the latest products. If you sign-up for our newsletter, we will send out the information once new products are added.
5. How long does it take to ship an order?
This depends on you. Once you sell a product, you are in full control of when you want to process your orders. As soon as you login to your account here and place an order, we will ship it out within 3 working days. However, it is a personalized item (ie. engraving, etc..) we do require an additional 3 days to process before we can ship it out.
6. How can I track my orders?
You will receive an email with the tracking number the same day your order is dispatched. You can then send on the tracking details to your client (recommended).
7. Will you include any invoices in the shipment to
No. The products are shipped directly to your customer without any mention of our company. This is what we refer to as blind dropshipping. However, it is necessary that our return address is added to the package for customs purposes.
8. Are there any monthly fees?
NO. We only charge a one-time account setup fee ($29.99) right at the start and that's it. Once you sign-up, you will receive a paypal payment link for payment request. Once payment has been received, your account will be activated and you can start!
9. Do you deal with my customers directly?
Absolutely not. We only offer blind dropshipping service without providing any information to the end buyer. As the shop owner, you will have to run your shop and deal with the customers 100% on your own.
10. If I have my own branding, can you ship with my brand?
Yes, we can work with branding at added costs. Please reach out to us for more information about this.
11. Can I use the product pictures from you?
No. Should you require the use of our photos, there will be photo fees. Please reach out to us for more information about this.
12. Can I Return Items or Get a Refund?
Yes, but each case is individual and there are no general rules. Your very first step is to reach out to us and explain the problem. We don't accept exchanges, but will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
Conditions of Return
Custom or personalized orders can't be returned or exchanged.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.