1. How does dropshipping work?
Dropshipping
is the easiest and fastest way to start selling jewelry online. In a nutshell,
you basically look for the designs you want to sell. You can sell it on eBay,
on Amazon, Google and even from your very own website. When you make a sale,
you login to your account with us and send the order in. Autumn Lines then
sends the product to your customer. The profit that you make is the difference
in the price that you charge.
2. Do I need to buy the products before I sell
them?
NO. That
is the best thing about dropshipping. You only pay for the product once you
have sold it and collected a payment for it. This means that you can start
selling online without even having to purchase in bulk. You do not have to
worry about stocking the product, packaging & shipping, inventory
management. All this is taken care for you so you can focus on the selling the
products and making and collecting payments from your buyers.
3. How do I know if the item is in stock?
Our
product inventory is ''live'' and so you can just log in to get the most
accurate inventory information every day.
4. How often do you add new products?
We add
new designs quarterly (sometimes more often), so you can easily get access to
the latest products. If you sign-up for our newsletter, we will send out the
information once new products are added.
5. How long does it take to ship an order?
This
depends on you. Once you sell a product, you are in full control of when you
want to process your orders. As soon as you login to your account here and
place an order, we will ship it out within 3 working days. However, it is a
personalized item (ie. engraving, etc..) we do require an additional 3 days to
process before we can ship it out.
6. How can I track my orders?
You will
receive an email with the tracking number the same day your order is
dispatched. You can then send on the tracking details to your client (recommended).
7. Will you include any invoices in the shipment to
my customers?
No. The
products are shipped directly to your customer without any mention of our
company. This is what we refer to as blind dropshipping. However, it is
necessary that our return address is added to the package for customs purposes.
8. Are there any monthly fees?
NO. We
only charge a one-time account setup fee ($29.99) right at the start and that's
it. Once you sign-up, you will receive a paypal payment link for payment request.
Once payment has been received, your account will be activated and you can
start!
9. Do you deal with my customers directly?
Absolutely not. We only offer blind dropshipping service without providing
any information to the end buyer. As the shop owner, you will have to run your
shop and deal with the customers 100% on your own.
10. If I have my own branding, can you ship with my brand?
Yes, we can work with branding at added costs. Please reach out to us for more information about this.
11. Can I use the product pictures from you?
No.
Should you require the use of our photos, there will be photo fees. Please
reach out to us for more information about this.
12. Can I Return Items or Get a Refund?
Yes, but
each case is individual and there are no general rules. Your very first step is
to reach out to us and explain the problem. We don't accept exchanges, but will
gladly accept the return of products that are defective due to defects in
manufacturing and/or workmanship. Fulfillment mistakes that may be made which
result in the shipment of incorrect products to you will also be accepted for
return.
Conditions of Return
Custom or personalized orders can't be returned or exchanged.
Buyers are responsible for return shipping costs. If the item is not returned
in its original condition, the buyer is responsible for any loss in value.